Founded in 1996 Intralinks is one of the most popular virtual data room providers. However, due to its popularity, the prices are quite high. So we suggest new users to start with a free 30-day trial to understand is this software suits their needs. The vendor doesn’t offer a free demo, unfortunately, so you will have to figure out how to use this data room by yourself. Although, the interface is rather straightforward, and it seems like users don’t have issues with it.
If you need some specific solutions for particular needs, you can upgrade your data room with additional modules. Thus, you don’t overload the interface with redundant tools and get everything required for the successful deal.
With such an agile approach we expected Intralinks deal rooms to be customizable, too. But this provider doesn’t offer the opportunity to bring your corporate branding to the interface. Also, there are no custom domains, and users can’t customize agreements for accessing the virtual deal room. That is quite frustrating because the provider has prices that are high enough to expect common features like custom domains and agreements.
However, artificial intelligence implemented in the Intralinks deal room compensates the lack of customization. There are AI-based features that automate many document maintenance processes like sorting and reviewing. But users note that the service is a little strict when it comes to managing folders, and the automatic numbering sometimes doesn’t work properly. Another issue customers face is that the system doesn’t ask you to confirm the changes you apply to folders. Thus, a user can change something unintentionally and not even notice that.
All other features are rather standard. Intralinks deal room will track the activity of users including the time spent on viewing the documents and offers a real-time audit. There are no graphic reports, but you can export the reports to Excel. The software lacks scheduled reports as well.
What about collaboration tools? Well, users will find a necessary Questions and Answer module. Also, clients can send each other messages. Every time the new document is uploaded to the data room, all members get notifications via email. But users can’t leave notes to files and folders.
The search is one of the instruments that works perfectly in Intralinks data rooms. You can search by a name or by content. There are optical character recognition and filtering by parameters. Therefore, it will be easy to find the needed document even if there are scans of papers in the virtual repository.
If users face any issues, there is a support team that is available 24/7 via phone and emails. Also, Intralinks offers live training and a dedicated project manager that will maintain the processes for you during the deal. The support can speak English and seven other languages, but not Hindi.